![]() We go as far as providing temporary lodging or transportation just to make sure that people are not abandoned on the streets.” “These guests will become stranded if they can't find their passports to fly home.” The Insomniac staff works hard to ensure no Headliners are left behind: “Our staff gets very, very involved in making sure people are safe and make it home. “There have been a few cases with people who come internationally and lose their passports,” says Barrero. ![]() Insomniac takes lost and found very seriously, as losing one's possessions can be far more than a minor inconvenience. ![]() “We find it and ship it to them for free, no matter where they are.”Ī group of colorfully costumed Headliners at Nocturnal Wonderland 2017 in San Bernardino, CA. “If all the items were not returned on-site at the event, people can contact us, letting us know what they lost and if we have it in our inventory,” says Barrero. The process starts on-site at the event, and continues well after the show is over in an effort to return all the found items. Insomniac spins up dedicated lost and found teams to reunite people with their lost items. In an environment where large crowds of people are dancing their hearts out and losing themselves in the music, it's almost inevitable that many people will also lose track of their stuff: a phone here a wallet there. One of the surprising ways in which they ensure Headliner happiness is by implementing a robust lost and found system for each event. “The number one thing that we're always looking forward to is making sure that our Headliners are happy,” says Camilo Barrero, Insomniac’s Customer Experience Specialist, who is part of the team tasked with creating incredible Headliner experiences at each event. Insomniac's commitment to the human side of event production is reflected in how they refer to the people that attend their events: “ Headliners.” While performers are, of course, important, Insomniac believes that it's really the colorful and inclusive community of music and dance fans who are responsible for making their events as successful as they are-which is why Insomniac refers to them using the name that's typically reserved only for a festival's most famous artists. The EDC brand continues to spread all around the world the first EDC China festival is scheduled for April 2018. An excited group of daytime festival-goers at EDC Japan 2017, the first EDC event to take place in Japan.
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